Jio’s patent filed
AI based customer engagement platform can make endless call hold on help-lines
a thing of past
New Delhi, October 14, 2019: At India Mobile Congress (IMC) 2019, Reliance Jio Infocomm Ltd (Jio) unveiled its patent-filed innovation – an Artificial Intelligence (AI) based Video Call Assistant (Bot) that can be accessed via a 4G phone call, without the need for installing any other application. The Jio Video Call Assistant has the potential to revolutionize customer support and customer communication use cases. With this, current customer pain points like endless call-hold music or seemingly never ending IVR wait-times can become things of the past.
The innovative customer engagement video assistant solution
has been developed by Jio in conjunction with US based Radisys, a Reliance
Industries Ltd subsidiary and a leader in providing open telecom solutions to
service providers worldwide.
AI based Jio Video Call Assistant empowers businesses and
other users with speedy and effortless resolution of repetitive queries from
their customers, making their frontend communication smooth. It also helps
brands to offer an efficient and effortless high-quality customer engagement
The Jio video bot uses a powerful AI-based platform to
listen to customers’ questions and respond to them in the most appropriate way.
In addition, the platform has a unique auto-learning feature that helps improve
the answering accuracy.
The Jio Bot Maker, a tool that accompanies the Jio Bot
platform, aims to democratise AI by enabling small businesses to create their
own AI based Bot with no-coding and with minimal effort. The Video Bot can be
highly customized to meet various customer engagement requirements while
providing a human like interaction.
The video call bot can be adapted by brands to give it a
unique avatar. The avatar can be the
conventional customer care executive, the CEO, the brand ambassador or any
other person or character chosen by the brands. This AI based customer care
avatar can be invoked by the users by simply dialling a video call enabled
helpline. The AI video call bot will come with multilingual capabilities to
enable brands communicate with customers in a language of their choice.
“Jio is committed to bring innovative and relevant digital
solutions to enable and empower businesses to conduct their operations more
efficiently and Video Call Assistant is one such example of bringing a truly
innovative and engaging product for millions of businesses in India. Radisys is
helping us make AI accessible for everyone, so that businesses – small or large
can reap the benefits of new and emerging technologies. Radisys’ innovation
continues to help accelerate Jio’s global innovation and technology leadership
in the areas of 5G, IOT and open source architecture adoption.” said Mathew
Oommen, President of Reliance Jio Infocomm Ltd.
The AI Based Video Call Bot can deliver immense
benefits to all businesses – big or small.
Across industries, this solution will help brands, big or small,
interact with their customers in a completely disruptive and friendly way.
All this information is given in
a press release.
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