New Delhi,
Feb 7. Facebook-owned WhatsApp is removing at least two million accounts each
month for bulk or automated behaviour and over 75 per cent of those without
recent user reports.
According to
the company, these efforts are particularly important during elections where
certain groups may attempt to send messages at scale.
“While
there are many actors trying to abuse the free service we provide, we are
constantly advancing our anti-abuse operations to keep the platform safe,”
WhatsApp said in a statement on Thursday.
WhatsApp
is banning accounts that send a high volume of messages.
“We’re
able to detect and ban many accounts before they register a” preventing
them from sending a single message. Roughly 20 per cent of account bans
happened at registration time,” the company informed.
WhatsApp
which has over 200 million users in India aims to understand the behavioural
cues indicating bulk registrations.
“For
example, our systems can detect if a similar phone number has been recently
abused or if the computer network used for registration has been associated
with suspicious behaviour,” it added.
As part of
establishing its operations in India, WhatsApp said it has identified a
Grievance Officer who can be contacted directly if a user has a concern about
their WhatsApp experience and is unable to report it through other channels.
WhatsApp
said it facilitated training for political parties in states that went into
elections in 2018.
“We
will expand this effort and work with the Election Commission of India in the
lead up to the national election this year,a said WhatsApp.
WhatsApp
recently hired Abhijit Bose to lead India operations who will grow a
local team that can further develop relationships with civil society and
respond to the government on a timely basis.
“This team will include local legal, policy and business teams that can work with our Indian partners on common goals, such as increasing financial inclusion and digital literacy across India,” it added.
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